We use cookies and similar technologies to understand how you use our site and to create more valuable experiences for you. By using this site (i.e., by clicking on the site), you consent to our use of cookies and similar technologies, as described in our Cookies and Similar Technologies Policy. The Policy describes how you can control the use of cookies at any time.

Terms & Conditions

It is important that each user (“you”) read the following Terms & Conditions of use (“Terms & Conditions”) carefully before you register for and access the Cigna Wellbeing online services (“Service”) made available by Cigna Global Wellbeing Solutions Limited (“we” or “us”) on the website (“Site”). By accessing the service, you will be acknowledging your agreement to be bound by these Terms and Conditions.

Cigna Global Wellbeing Solutions Limited are wholly owned by Cigna Corporation under company number 3870738 with its registered offices at 13th Floor, 5 Aldermanbury Square, London EC2V 7HR, United Kingdom.

Our Service

The Service incorporates all content on this Site and the services we offer through it, including any health management, assessments and coaching, which are designed and intended to be used as an interactive information resource to help you make appropriate lifestyle and well-being choices. This is not a health screening service nor is this Site designed to provide specific medical advice, diagnosis or treatment in any individual case. If you are eligible for coaching services then your coach will be licensed or suitably qualified in the country where they practice. You should always seek the advice of your doctor or a licensed medical or health practitioner in your jurisdiction if you have any physical or mental health concerns and before embarking on any new lifestyle or exercise regime or in the event you require medical or health-related information. Cigna Global Wellbeing Solutions Limited disclaims any and all liability for injuries or damage caused to you as a result of your failure to consult a licensed medical or health practitioner.

Acceptance of Terms

These Terms & Conditions apply to all users of our Service. By registering to use our Service and ticking the box at the bottom of this page, you are agreeing to abide by these Terms & Conditions. You may need to complete the registration process to be able to access our Service.

Revocation and Suspension

We may immediately revoke or suspend your right to use the Service and access the Site without any liability to you in the following circumstances:

  1. if our agreement with your employer or service provider to provide you with access to the Service is terminated or otherwise comes to an end;
  2. if you are in breach of these Terms & Conditions;
  3. if we need to carry out maintenance of the Service or Site;
  4. if your employer or service provider so requests it for any reason; or
  5. if we are unable to provide the Service due to any circumstances beyond our control.

Registration and Provision of Information

If you register to use our Service you will be asked to provide us with information about yourself. This information will be collected and used in accordance with the terms of our Privacy Policy, which forms part of these Terms & Conditions, and you agree that we may process the information you provide in the ways and for the purposes set out in our Privacy Policy.

In return for the opportunity to use our Service, you agree to provide us with true, accurate and complete information about yourself upon registration and at all other times and to abide by these Terms and Conditions.


You may be required to create an account and provide us with your e-mail address, which will be used by us to identify you, and create a password. If no email address exists we will create an email-style login for you. You are responsible for the security and proper use of your password. You must ensure that you keep your password safe and secure and that you keep it confidential and do not disclose it to anyone. You will be responsible for all activities which occur under your account. It is your responsibility to: (i) notify us immediately of any unauthorised use of your e-mail address and password or any other breach of security as soon as you become aware of it and (ii) take immediate steps to change your password in such case.

Automated Processing

As part of the Service, you will be able to complete various surveys or tests online to measure different aspects of your lifestyle. The results of these tests or surveys are produced on an automated basis using aggregated statistical information giving generalised results for typical or average cases and are not in any way to be taken as a definitive diagnosis, advice or recommendation in any particular case. You shall be solely responsible for any decision you make and action you take based on such results. If you object to such results being produced on an automated basis you will be unable to use the Service.

E-mail Correspondence

As part of the Service, we may send you e-mails on various matters, including technical support, health & well-being encouragement and encouragement to use the Service. We will not include sensitive personal data about you in these emails.

You may e-mail us with technical support queries about the Service and to give us feedback on the Service by clicking here. However, please note that we are unable to respond to e-mails on any other issues and cannot guarantee that your e-mails will be secure from interception by third parties. You should always refrain from including sensitive personal data in your e-mails. You agree we will not be liable for any unauthorised interception of your e-mails.

External Links

We may provide links to other websites or resources as a convenience to you but we do not endorse nor are we responsible for the contents of such websites. We do not warrant that those websites are free from viruses, trojans, worms or other harmful or malicious components. We are not responsible for the availability of those websites, nor will we be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked third party websites you do so at your own risk.

Information provided by third parties

Information provided by third party sources is for general guidance only and we do not accept responsibility for its accuracy. Such information is not designed or intended to produce a specific diagnosis in any particular case and users are advised to seek advice from their doctor before attempting to self-diagnose or treat any physical or mental condition.

Proprietary Rights and Licenses

All text, software, music, sound, photographs, graphics, video, page layouts, design and other material on the Site including all copyrights, database rights, trademarks, service marks, patents or other rights related thereto (together "Intellectual Property Rights") belong to us or third party licensors.

Except as expressly provided in these Terms and Conditions, you are not entitled to use and shall have no interest in these Intellectual Property Rights, the software we use to operate the Site and Service, or any data generated by other users of the Site and Service. You acknowledge that you have only a revocable and limited right to use the Site and the Service subject to these Terms and Conditions.

You are not permitted, except where expressly authorised in writing to do so, to change, adapt, copy, store, publish, rent, license, sub-license, sell, hire, lend or distribute in any way any of these Intellectual Property Rights, or to do any other act or omit to do any other act which may harm or otherwise prejudice any of these Intellectual Property Rights.

No content or part of the Site or Service may be distributed or copied for any commercial purpose. No content or part of the Site or Service may be decompiled, reverse engineered or reproduced or transmitted to or stored in any other website or other form of electronic retrieval system.

Disclaimers and Limitations

Subject to our service commitments to your employer or service provider and to the full extent permitted under applicable law, you agree that:

1. The Service is provided to you on an "as is" and "as available” basis. We do not guarantee that the Service and/or the Site will be maintained in a fully operational condition or error free, nor that it will be free from viruses, trojans, worms or other harmful or malicious content;

2. While we will try to ensure the accuracy of any information contained within the Site or provided to you as part of the Service, we do not make any representation or give any warranty as to the accuracy or the quality of the content or any aspect of the Service nor that the use of the Service will confer any benefit on you or will improve your health, wellbeing or morale. The Service is not a health screening service but is designed and intended to be used as an interactive information resource to assist you in making your own health and lifestyle decisions;

3. We will not be liable for any damage to your equipment or data as a consequence of your use of the Service; and

4. No advice or information obtained by you through or from the Site or Service, or obligation set out in these Terms and Conditions will create any warranty or condition not otherwise expressly stated in these Terms and Conditions.

Limitation of Liability

To the full extent that we are lawfully able to do so, we disclaim all liability to you relating to any claims, losses and/or damages of any nature resulting from: (a) your use or inability to use the Site or Service; (b) your use of or reliance on any of the information on the Site or provided to you by us; and (c) any unauthorised access to your information. Nothing in these Terms and Conditions shall seek to exclude or limit liability for personal injury or death caused by our negligence or which cannot otherwise be excluded by law.

Amendment of Service or these Terms & Conditions

We reserve the right to make changes to the Service and revise these Terms and Conditions. Whenever a change is made, we will post it on the Site and notify you of the change the next time you log in to use the Service. You will be provided with the revised Terms & Conditions and asked to acknowledge your consent to the revised Terms & Conditions before continuing on to access the Service.


The Site and the Service is designed and intended for adults and you may only access the Site and use the Service if you are at least 18 years old or such other statutory age of majority if greater than 18 years old be permitted to access the service.

These Terms & Conditions, along with the Privacy Policy, constitute the entire agreement between us in respect of your use of our Site and Service and supersedes any and all prior agreements, arrangements and representations.

If any of these Terms & Conditions are found to be invalid then that provision shall not affect the validity of the remaining provisions which shall remain fully enforceable to the full extent permitted under applicable law. No waiver by us of any term shall be deemed to be continuing or shall be deemed to be a waiver of any other term.

These Terms & Conditions will be interpreted and construed in accordance with the laws of England and Wales and will be subject to the exclusive jurisdiction of the English Courts to which you and us each hereby agree to submit.

You and we both agree that we do not intend that any of these Terms & Conditions shall be enforced by any person who is not a party to these Terms & Conditions.

For up-to-date information on our services and technical support facilities or if you are dissatisfied with the Site or our Service or have any questions concerning these Terms & Conditions, please click here.

It is our policy to comply with the applicable laws and regulations implementing US economic and trade sanctions and administered by the US Treasury Department’s Office of Foreign Assets Control.